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Support AI

Turbo customer support. AI that responds instantly, resolves tickets and keeps customers happy 24/7.

AI Capabilities

Auto-Response

Automatically responds to FAQs with high accuracy.

Ticket Triage

Automatic classification and routing to the right agent.

Sentiment Analysis

Detects frustrated customers and prioritizes or escalates.

Knowledge Search

Instantly finds answers from knowledge base and documentation.

Multilingual Support

Support in multiple languages - automatic.

24/7 Coverage

Non-stop support without extra night costs.

Advanced Features

01

Draft Responses

AI suggests responses that agents approve/edit.

02

Ticket Summarization

Automatic conversation summary for quick agent transfers.

03

Predictive Escalation

Predicts tickets that will need escalation and prepares in advance.

04

Root Cause Analysis

Identifies patterns and recurring issues for permanent fix.

05

Agent Coaching

Real-time suggestions for agents to improve responses.

06

Quality Scoring

Automatic response quality and customer satisfaction evaluation.

Support AI Results

First Response -80%

Response time dramatically reduced with auto-responses.

Resolution +40%

More tickets resolved at first contact.

Agent Productivity +50%

Agents handle more tickets with AI assist.

CSAT +30%

Happier customers due to fast and relevant responses.

Cost per Ticket -60%

Dramatically reduced cost per ticket resolution.

Ticket Backlog -70%

Significantly reduced backlog with accelerated processing.

Support Supercharged

Let's transform your support team with AI.

Support AI | Customer Service Automation | DGI